FAQ

Questions about our Products

I love one of your designs but it is currently showing as out of stock. When will it be in stock again?

We continue to monitor stock levels and replenish our stock regularly. As soon as a confirmed new delivery of the item is known, it becomes available for pre-order in our online shop. This option and an estimated delivery date will be displayed. If it is shown as out of stock with no pre-order date, you can also contact us by email and we will try and help you to choose an alternative.

What is TOG?

Tog stands for “Thermal Overall Grade” and it’s the measure of thermal resistance of a unit area. This means that the higher the tog value on a garment or baby sleeping bag, the warmer it will be as it will have thicker, insulated padding. Each TOG is suited to the room temperature in your child’s room. 

What material do you use for your baby sleeping bags?

Here at Slumbersac, we source high quality materials from reliable suppliers which are perfect for baby’s sensitive skin. Our Sleeping bags are made of 100% muslin, jersey or organic cotton which is rigorously tested and certified to Oeko-Tex Standard 100 and therefore free of harmful substances. Find more information on our Slumbersac Fabrics page.

What size do I need and how do I measure?

Slumbersac sleeping bags are available in various sizes from newborn to 10 years old. We even have adult sizes!

The size of our sleeping bags is based on the child's height in cm so it is very important that you measure them prior to making your order. We have a Size Calculator to help you with this when choosing your sleeping bag design.

When measuring your child, please measure from head to toe (including the head).

You can find out about our sizes for standard sleeping bags and sleeping bags with feet in our Size Guide

You can also contact us by email and we can advise if needed. 

Which TOG is right for my baby?

Here at Slumbersac, we have 4 Togs for our baby and toddler sleeping bags. These are:      

·       0.5 Tog – suited for room temperatures above 24 degrees (no padding)

·       1.0 Tog – suited for room temperatures between 18 to 24 degrees (lightly padded)

·       2.5 Tog – suited for room temperatures between 15 to 21 degrees (standard padding)

·       3.5 Tog – suited for room temperatures below 18 degrees (thick padding)

You can find out more about our TOG rates in our Tog Guide

You can also contact us by email and we can advise.

You seem to have two types of sleeping bags with feet. How do these differ?

The ‘Sleeping Bag with Feet‘ has cuffs that end at the ankle which allows feet to be bare or socks worn.
The ‘Sleeping Bag with Feet and non-slip Sole‘ has a foot cover that folds over the foot to create a sock with a non-slip pad on the bottom. This allows children to walk around safely on slippery surfaces and also keeps toes extra warm and toasty at night.

Questions about Orders

Can I change or cancel my order?

Once an order is placed it cannot be changed, amended or cancelled as it is sent straight through to our warehouse and dispatched.

Can I order a gift voucher and give it as a present?

Slumbersac gift vouchers are available in various amounts from €10 to €100 and can be emailed to your email address or directly to the lucky recipient. 

Can I pay by invoice?

No. We do not offer "purchase on account".

We currently offer the following payment options for deliveries within the UK:

·       Payment by Credit card/Debit

·       Payment by PayPal

·       Payment by PayPal Express

·       Apple Pay

I cannot redeem my voucher or discount code. Why not?

Please note the Terms and Conditions of our voucher and discount codes:

  • Voucher codes and discount codes are not applicable to sale or reduced items
  • Voucher codes and discount codes cannot be combined in one purchase

If your voucher code still does not work, please contact us by email and we can check this for you.

I cannot seem to redeem my gift voucher. What is wrong?

Something must have gone wrong. Feel free to contact us by email and we will be able to help you.

I did not receive an order confirmation. Why?

It is possible that our email has landed in your email spam folder or that a spelling mistake has been made when you entered your email address.
You may also have a different email address on your PayPal account than in your order.
Please do check for all of these just in case and, if you are still having problems, do get in touch with us via email so that we can try and help.

I signed up to the newsletter but did not receive a discount code. How do I get this?

Something must have gone wrong. Feel free to contact us by email and we will be able to help you.

Where is my order?

Have you received a shipping confirmation from us? If so, the goods will be delivered within 2-3 days.

If you have not yet received a shipping confirmation, it may be that:

  • payment has not yet been received
  • your order contains one or more items for pre-order. As a rule, we will ship your order only when all items are available

 If your order has already been shipped, please check the tracking page of your chosen shipping company. You can also contact us by email.

Questions about Returns

How can I exchange my sleeping bag?

We cannot do outright exchanges from one item to another. The best way to do this is to return your item and then place a new order in our online shop for the new item.

How do I get my money back?

A refund is given using the same payment method that you used for the original transaction.

When can I expect my refund?

Have you sent your return to us?
Then open the tracking information from your chosen shipping provider and check if your return has arrived at our warehouse. The processing time usually takes 3 business days. In some cases, due to increased parcel volume, there may be a delay, and processing might take a little longer. You can also contact us by email.

Where can I get a prepaid return label and form?

We offer a prepaid label so that you can post your return to us free of charge.
Please send us an email with your order number and we can arrange for this to be emailed to you.

Questions about Complaints

My sleeping bag is defective. What can I do?
The wrong item seems to have been sent to me. What can I do?