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returns policy

Returns policy

Extended Christmas Returns

If you are unsure that this is the right gift or size for someone, Do not fear! For Christmas we are extending our returns and exchange period so you can have confidence in your purchase if it's not quite right. All orders placed from 15th November until 25th December, can be returned or exchanged for free by 31st January 2019.

The goods must be unworn, unwashed and returned in their original packaging.

Please return your goods to the following address, including the return form which is on the back of your packing list: 

Slumbersac Trading Company Ltd
Suite 18a, Peartree Business Centre
Cobham Road
Ferndown, Dorset
BH21 7PT
ENGLAND

You can also contact us if you require more information.

Personalised Items 

Please note that we are unable to accept returns of personalised items unless they are faulty, or we have made a mistake with the embroidery.

Faulty items

We do not experience many faults, but if you believe you have a faulty product we would ask you to contact us for more information. If the item is deemed to be faulty, we shall issue a replacement and cover all postage costs. These terms do not affect your statutory rights. 

 
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