We are enthusiastic about the quality of our products. However, if you are for whatever reason not happy with the goods you can return your purchase within 28 days of receipt for exchange or refund. The goods must be unworn, unwashed and returned in their original packaging.
Please return your goods to the following address, including the return form which is on the back of your packing list:
Slumbersac Trading Company Ltd
Arena Business Centre
9 Nimrod Way, Ferndown
You can also contact us if you require more information.
Please note that we are unable to accept returns of personalised items unless they are faulty, or we have made a mistake with the embroidery.
We do not experience many faults, but if you believe you have a faulty product we would ask you to contact us for more information. If the item is deemed to be faulty, we shall issue a replacement and cover all postage costs. These terms do not affect your statutory rights.
Shipping & Handling
Postage and packing will automatically be added to your order as follows:
Ireland: NEXT DAY DELIVERY €5.95 (on selected products only) Orders placed Monday-Thursday before midday qualify for Next Day Delivery and a signature will be required. Orders placed Fridays will be delivered Monday (excluding bank holidays). Orders placed over the weekend will be dispatched the following Monday. Orders placed after midday will be dispatched the next working day. Next Day Delivery is not available on Personalised Products.
Ireland: FREE STANDARD SHIPPING on orders over €50 (5-7 working days delivery time)
Ireland: €2.95 on orders under €50 (5-7 working days delivery time)
Europe: €9.95 per order
Rest of the world: €19 per order
Asia: €29 per order
Please allow 10-12+ days for overseas orders and for personalised items (embroidery service and Design my Slumbersac), please allow 7-9 working days.
PLEASE NOTE THAT LOCAL TAX AND DUTIES MAY APPLY.
All our products are tested and labeled according to UK requirements. Regulations, languages and standards required may vary in each country. When buying goods over the internet you should check whether a safety standard applies and whether the goods meet that standard and if goods are labeled in your language according to regulations in your country.
Goods delivered outside of the UK and EU may be subject, according to value, to import duties and taxes which might be levied by the importing authorities at the time of delivery. All applicable duties, fees and any additional charges will be the responsibility of the customer. An invoice in UK pounds sterling will be enclosed with every order.