Returns policy
We are enthusiastic about the quality of our products, but if for some reason they aren't quite right, you can return them to us by 28 days of receipt.
The goods must be unworn, unwashed and returned in their original packaging.
To return your goods please contact us if you require more information and a returns label.
Personalised Items
Please note that we are unable to accept returns of personalised items unless they are faulty, or we have made a mistake with the embroidery.
Faulty items
We do not experience many faults, but if you believe you have a faulty product we would ask you to contact us for more information. If the item is deemed to be faulty, we shall issue a replacement and cover all postage costs. These terms do not affect your statutory rights.
Shipping & Handling
Postage and packing will automatically be added to your order as follows:
Ireland: NEXT DAY DELIVERY €5.95 (on selected products only) If only part of your order qualifies for next day delivery and the other product is only available for standard delivery, your order will be sent via Standard Shipping. You will need to remove the item that is available for Standard Shipping from your basket in order to receive next day delivery on the other item. Orders placed Monday-Thursday before midday qualify for Next Day Delivery and a signature will be required. Orders placed Fridays will be delivered Monday (excluding bank holidays). Orders placed over the weekend (Saturday and Sunday) will be dispatched the following Monday. Orders placed after midday will be dispatched the next working day. Next Day Delivery is not available on Personalised Products.
Ireland: FREE STANDARD SHIPPING on orders over €50 (5-7 working days delivery time). For personalised items (embroidery service and design my slumbersac) please allow 7-9 working days delivery time.
Ireland: €2.95 on orders from €30 (5-7 working days delivery time). For personalised items (embroidery service and design my slumbersac) please allow 7-9 working days delivery time.
Ireland: €4.95 on orders under €30 (5-7 working days delivery time). For personalised items (embroidery service and design my slumbersac) please allow 7-9 working days delivery time.
Europe: €9.95 per order - Please allow 7-9 working days. Please allow 10-12+ days for personalised items (embroidery service and Design my Slumbersac).
Rest of the world: €19 per order - Please allow 12-15 working days. Please allow 18-20+ days for personalised items (embroidery service and Design my Slumbersac).
Asia: €29 per order - Please allow 12-15 working days. Please allow 18-20+ days for personalised items (embroidery service and Design my Slumbersac).
PLEASE NOTE THAT LOCAL TAX AND DUTIES MAY APPLY.
Delivery Addresses
Please note: It is your responsibility to enter the correct delivery address at the time of ordering. If the incorrect address is given, without entering the Eircode, we are not obliged to re-send the order to the correct address at our expense. You are advised to contact us immediately if you make a mistake with your delivery address because once an item is shipped the address cannot be amended.
Overseas Orders
All our products are tested and labeled according to UK requirements. Regulations, languages and standards required may vary in each country. When buying goods over the internet you should check whether a safety standard applies and whether the goods meet that standard and if goods are labeled in your language according to regulations in your country.
Goods delivered outside of the UK and EU may be subject, according to value, to import duties and taxes which might be levied by the importing authorities at the time of delivery. All applicable duties, fees and any additional charges will be the responsibility of the customer. An invoice in UK pounds sterling will be enclosed with every order.
